PPI Repository

Service Time

\mathit{ST}(g)

Dimension:

Time

Granularity:

Group of cases

Sum of elapsed time between the start and complete events of all activity instances of a group of cases.

Event log that contains lifecycle information for activity instances where the actual time spent executing them is of interest.

Minimizing service time is desirable.

MINIMIZE

actinst
case
time
type

$\sum _{c \in g} \mathit{ST}(c)$

$\mathit{ST}(c)$ returns the total service time of case $c$ .

$\sum _{c \in g} \mathit{ST}(c)$

This indicator is implemented in the process_performance_indicators Python library.

process_performance_indicators.indicators.time.groups.service_time