PPI Repository

Sum of elapsed time between the start and complete events of all activity instances of a case.

Event log that contains lifecycle information for activity instances where the actual time spent executing them is of interest.

Minimizing service time is desirable.

actinst
case
time
type

Formula for practitioners

$\sum _{i \in \mathit{inst}(c)} \mathit{ST}(i)$

$\mathit{inst}(c)$ returns the set of all activity instances in case $c$.
$\mathit{ST}(i)$ returns the service time of activity instance $i$.