PPI Repository

Overall Quality

\mathit{OQ}(c)

Dimension:

Quality

Granularity:

Case

Overall quality associated with the outcome of a case.

Event log contains information that allows measuring overall quality, such as customer satisfaction or a quantifier of the outcome of the process.

Maximizing the quality of the process is desirable.

MAXIMIZE

case
qual

$\#^{}_{\mathit{qual}}(c)$

$\#^{}_{\mathit{qual}}$ returns the overall quality associated with case $c$ .

$\#^{}_{\mathit{qual}}(c)$

This indicator is implemented in the process_performance_indicators Python library.

process_performance_indicators.indicators.quality.cases.overall_quality