PPI Repository

Human Resource count

\mathit{HR}(c)

Dimension:

Quality

Granularity:

Case

Number of human resources that are involved in the execution of a case.

Human Resource count can be used as a proxy to measure the quality of the process.

Minimizing the number of human resources involved is desirable, as it reduces the possibility of errors due to, e.g., handovers of work.

MINIMIZE

case
hres

$\mathit{count}(\mathit{hres}(c))$

$\mathit{hres}(c)$ returns the set of human resources that work in case $c$ .

$|\mathit{hres}(c)|$

This indicator is implemented in the process_performance_indicators Python library.

process_performance_indicators.indicators.quality.cases.human_resource_count