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Number of times that the human resource associated with an activity instance differs from the human resource associated with the preceding activity instance within a case.

If actual time spent on a case is not of interest, Handover count can be used as a workload estimation within the time dimension.

Reducing the times that work handover occurs is desirable.

actinst
case
hres
type

Formula for practitioners

$\sum_{i \in \mathit{inst}(c)} \mathit{dres}(i)$

Here, $\mathit{inst}(c)$ is the set of activity instances in case $c$,
$\mathit{dres}(i)$ returns the number of distinct resources involved in the execution of activity instance $i$.
The formula sums these values to obtain the total handovers in case $c$.