PPI Repository

Expected sum of elapsed time between the start and complete events of all activity instances of a case belonging to a group of cases.

Event log that contains lifecycle information for activity instances where the actual time spent executing them is of interest.

Minimizing service time is desirable.

actinst
case
time
type

Formula for practitioners

$\frac{\mathit{ST}(g)}{\mathit{C}(g)}$

$\mathit{ST}(g)$ returns the total service time accumulated across all cases in group $g$.
$\mathit{C}(g)$ returns the number of cases in group $g$.