PPI Repository

Expected overall quality associated with the outcome of a case belonging to a group of cases.

Event log contains information that allows measuring overall quality, such as customer satisfaction or a quantifier of the outcome of the process.

Maximizing the quality of the process is desirable.

case
qual

Formula for practitioners

$\frac{\sum _{c \in g} \mathit{OQ}(c)}{\mathit{C}(g)}$

$\mathit{OQ}(c)$ returns the overall quality associated with case $c$.
$\mathit{C}(g)$ returns the number of cases in group $g$.