PPI Repository

Expected number of human resources that are involved in the execution of a case belonging to a group of cases.

Human Resource count can be used as a proxy to measure the quality of the process.

Minimizing the number of human resources involved is desirable, as it reduces the possibility of errors due to, e.g., handovers of work.

case
hres

Formula for practitioners

$\frac{\sum _{c \in \mathit{cases}(g)} \mathit{HR}(c)}{\mathit{C}(g)}$

$\mathit{cases}(g)$ returns the set of cases in group of cases $g$.
$\mathit{HR}(c)$ returns the human resource count of case $c$.
$\mathit{C}(g)$ returns the case count of group of cases $g$.