PPI Repository

Expected number of times that the human resource associated with an activity instance differs from the human resource associated with the preceding activity instance within a case belonging to a group of cases.

If actual time spent on a case is not of interest, Expected Handover count can be used as a workload estimation within the time dimension.

Reducing the times that work handover occurs is desirable.

actinst
case
hres
type

Formula for practitioners

$\frac{\sum_{c \in g} \mathit{H}(c)}{\mathit{C}(g)}$

$g$ represents the group of cases under analysis.
$\mathit{H}(c)$ returns the handover count of case $c$.
$\mathit{C}(g)$ returns the case count of group of cases $g$.