PPI Repository

Case and Client count Ratio

\mathit{CCliR}(g)

Dimension:

Quality

Granularity:

Group of cases

Ratio between the number of cases in a group of cases and the number of distinct clients associated with cases in a group of cases.

Process is executed for different clients.

It is desirable to maximize the number of cases per client.

MAXIMIZE

case
cli

$\frac{\mathit{C}(g)}{\mathit{Cli}(g)}$

$\mathit{C}(g)$ returns the number of cases in group $g$ .
$\mathit{Cli}(g)$ returns the number of clients associated with group $g$ .

$\frac{\mathit{C}(g)}{\mathit{Cli}(g)}$

This indicator is implemented in the process_performance_indicators Python library.

process_performance_indicators.indicators.quality.groups.case_and_client_count_ratio